Services

Contract Services

You need to be able to rely on your IT system 24/7. At ADS we take a proactive approach, managing and maintaining your system and often solving problems before you even realise there were any. Our contract services centre around our unique IT Management Agreement which enables us to provide your business with a flexible and cost-effective range of contract support and maintenance services under one umbrella.

Help-Desk

Our contract clients have direct access to our helpdesk via telephone, email and the web and we run a full helpdesk ticketing system. You can register a support incident 24/7 on our website and we can often resolve your problem without having to visit your offices. Using our web-based remote support software for Mac and PC - we can look into your problems remotely, leaving you to carry on with your work.

Our remote support tools are cross-platform (Mac OS X, Windows and Linux), firewall friendly and require no initial set-up.

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Dedicated Account Manager

It's always frustrating when you have to speak to a different person each time you call, so we provide you with a dedicated account manager who understands your business and IT infrastructure. You can also be sure that we will make ourselves available to talk to you about any existing queries or problems or if you need any advice.

Proactive Maintenance

At ADS we take a pro-active approach to monitoring and maintaining your IT infrastructure - we dislike fire fighting as much as anyone else! We can arrange scheduled onsite or remote maintenance at times to suit you and will undertake a schedule of maintenance tasks to help keep your system ticking over nicely.

Remote Server Monitoring

Your server is an important investment and a key part of your business. Like a lot of things in life it needs some regular TLC to keep it running smoothly. We can take total responsibility for the management and monitoring of your server so that you can get on with the business of running your business. Or if you have internal IT resources we can partner with you to provide 2nd and 3rd line support.

Remote Backup

We provide a range of off-site secure backup services for data backup or long term data retention.

With our remote backup solutions your company's most valuable asset is risk free from critical data loss of which the main culprits are; theft, fire, flood, virus infection, human error, malicious sabotage, power cuts and mechanical breakdown.

ADS remote backup solutions work with Mac OS X, Windows and Linux, are secure, easy to implement, highly automated and competitively priced. Data can be quickly retrieved online and restored.

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Emergency Response

If you do have a critical problem we will respond quickly and efficiently and assist by phone, remotely or onsite as required. We give you the option to designate your problem as an emergency when you first get in touch and we will tailor our response accordingly. If an onsite visit is required our engineers will be able to explain what the problem is and how long it will take to fix in non-technical terms.